1.Feedback

The feedback received from the students is key in helping us maintain high quality. Students are strongly encouraged to send their opinions and views on the language centres, and we appreciate their suggestions for improvement. Each report is taken into consideration, and we make a conscious effort to ensure that our students are content.

2.Free Assistance

The free assistance offered during the preliminary stages of your reservation is free of charge for all the users of the website, it’s offered via our “contact us” area, from Monday to Friday, from 09.30 am to 5pm (Central Europe Time, if you live in other cuntries or time zones, keep in mind that there’s a time difference).

Our closure dates are indicated at the bottom of every page of the website.

From early June to late September our response time will increase, due to the high traffic on the website.

Full-Immersion’s free support service is never available during the weekend, after 5pm or before 9:30am. After your booking is confirmed, you will receive the contact number of the School that you can reach directly if you encounter any difficulties.

How we communicate with you:

• Email: we offer support, regular administration, special information
• Chat: we offer support and general information
• Whatsapp: is used in rare cases, for urgent requests for missing details
• SMS: is used in rare cases, for urgent requests for missing details when the student’s phone number is not associated with Whatsapp.
• Phone: it is used only in case of urgent need or when the student’s phone number is not associated with whatsapp.

How can you communicate with us:

• “Contact us” page/form and emails: you can request information of any kind, we respond in a very short time
• Chat: you can request information of any kind, we respond instantly (the chat may not be available in case of too many simultaneous chats, during our internal meetings and during the holidays of our team)
• Phone: you can request a phone contact only if you have a demonstrable emergency and you already have an active reservation, send a request for phone contact through the form “contacts”.
• We take emergency calls very seriously, if you pretend to have an emergency and contact us by phone for general information, you will not receive assistance and you will be banned.

Acceptance of the medium

1. Using full-immersion.com you agree to receive by email essential information for the success of your study stay. Full-immersion is a web agency, so if you contact us you must be able to use a software for sending and receiving email messages without problems, and you must be able to read at least twice a day your emails. Please do not book with us if you are not able to read and manage your emails with maximum security and timing.
2. Using full-immersion.com you agree to be contacted by phone, Whatsapp, SMS (or other useful means as appropriate) for administrative matters of varying magnitude and urgency.
3. Using full-immersion.com you agree that “support” for general matters (the classic requests for “more information”) will only be provided via email and, when available, via live chat.
4. Using full-immersion.com you agree that for general matters (the classic requests for “more information”) Full-immersion will not provide you with a phone number to contact at your convenience, unless Full-immersion believes that it is an emergency or urgency.

3.Price Calculator Form Plug-In

The application is present on all destination pages within the website. This allows you to calculate a price quote for any particular course/ destination at the click of a button, without having to wait ages for a response! You can even book the desired course online directly. Please take note that as it is an application plug-in, you cannot exclude the presence of minor errors. Please do check with us if you’re unsure!

4.Confirmation of Booking and Invoice

The booking confirmation and invoice are issued directly from the School, allowing us to pass on accurate information to our clients. You will normally receive the confirmation within 24/48 hours after reserving your course, subject to: 1) the student completing the online booking form and accepting the terms and conditions of Full-Immersion and of the chosen School; 2) the deposit being paid; and, when required, 3) the School has verified the availability of the package requested by the student.

CHANGES TO BOOKINGS: Any changes to reservations which have already been confirmed are subject to an agency fee between €50 – €150. The amount is to be paid by credit card or PayPal and will be established by Full-Immersion according to the complexity of the changes requested. Reservations are considered confirmed when the student receives the ‘Registration Confirmation’ containing the invoice and confirmation of registration. Any additions or updates made directly on the site must be approved by the management of the school where the English Course has been booked. Any requests for changes, upgrades or additions may not always be accommodated or permitted by the school.  

5.Deposit

The deposit, if required, must be paid online via credit card or Paypal, triggering the reservation request. The deposit is a guarantee of interest and is refunded to you within 24/48 hours after receipt of full payment of the course (via a Full-immersion receipt/ proof of payment). Please note that the deposit is not a payment to Full-Immersion. However, if the student decides to change dates, misses the payment deadline, cancels the reservation or refuses to pay, then the deposit will be used to cover the expenses incurred (please see number 4 for Changes to Bookings).

IMPORTANT: Deposits for “LAST MINUTE” reservations (less than 21 days before the course start date). All bookings made within 21 days of the check-in date are considered “Last Minute” bookings, and once confirmed, they cannot be cancelled without following the cancellation policy of the School you have booked with. The initial deposit for the course is higher for ‘last minute’ bookings and may be retained if you breach the terms and conditions offered by Full-Immersion and the School. 

6.Accepting the Terms and Conditions

Users of Full-Immersion.com are required to accept the T&Cs within the site, as well as the terms and conditions stipulated by the School in which the course has been booked at. If you do not accept the T&Cs when filling out the online booking form, then you will not be able to book a course via the site. Please ensure you read the Terms and Conditions prior to your reservation. If you are uncertain, we encourage you to contact us and we’ll be happy to help you out.

7.Privacy

Click here for our Privacy Policy.